Privacy Policy

When you use 1Fi, we collect only the information necessary to create and manage your account, facilitate your loan application through Volt(DSP Finance), process interest-based cashback, ensure security, and comply with regulatory requirements. The information you provide includes your name, mobile number, email address, communication preferences and residential details.

When you initiate a loan application using Volt's API through our Platform, your KYC information such as your PAN, Aadhaar number (masked wherever possible), other government-issued identification documents, photographs or selfies for verification, video KYC data when required and electronic signature information are collected. This information is collected and processed strictly for identity verification, fraud prevention, and to comply with regulatory requirements applicable to financial services.

We use your information to create and maintain your user account, authenticate your login, and update your profile when required. When you apply for a loan through Volt using our Platform, we use your information to pre-fill your application, verify your identity, and share the required documents and details with Volt so they can assess and process your loan request.

We also receive updates from Volt regarding your application status, loan sanction details, EMI structure, repayment schedule, and interest amount. This repayment and interest information is used by 1Fi solely to determine and credit cashback related to interest payments that you make directly to Volt.

Your information also helps us provide customer support, respond to queries, resolve issues, process cashback, and communicate updates regarding services or transactions. Furthermore, we use your information to detect and prevent fraud, secure the Platform, perform risk assessments, verify identity, and meet legal or regulatory obligations. We also process usage insights and technical data to analyse performance, improve Platform functionality, fix bugs, and enhance your overall experience.

1Fi does not sell your personal information. However, we do share your data with Volt and its partner NBFCs strictly for the purpose of processing your loan application. This includes sharing identity details, KYC information, and application-related information required for loan evaluation. Volt, in return, shares your loan status, repayment details, and interest information with us so that we can accurately calculate and credit your interest-based cashback.

We also work with several authorised third-party service providers who support our operations, such as KYC verification agencies, hosting and cloud infrastructure providers, payment partners, analytics tools, and security monitoring services. These partners process your information on our behalf under strict confidentiality obligations and are not permitted to misuse your data.

In certain situations, we may be legally compelled to disclose your information to law enforcement agencies, regulatory authorities including the Reserve Bank of India, courts of law, or government departments. Such disclosures occur only when required by applicable laws, for compliance purposes, or to detect and prevent fraud, cyber threats, or unlawful activities. In the event of a merger, acquisition, restructuring, or transfer of business assets, your information may be transferred to the new entity, subject to continued protection under this Policy and with prior notice to you.

We take the security of your information seriously and adopt industry-standard technical and organisational measures to protect it. Your data is stored in secure, ISO-certified cloud environments, protected through encryption in transit and at rest, and accessed only through controlled and monitored channels. We use role-based access controls, multi-factor authentication for administrative systems, continuous network monitoring, and regular vulnerability assessments to safeguard the Platform.

Although we implement rigorous security measures, no system is completely immune to risks. Therefore, we encourage you to protect your login credentials and notify us immediately of any suspicious activity.

We retain your information only for as long as necessary to provide services, meet regulatory requirements, resolve disputes, complete audits, or enforce our agreements. Identity and KYC information collected for loan processing is typically retained for up to twenty-four months after the closure of your loan account, in line with standard financial industry practices. Account information remains stored for the duration of your active account, and repayment or transactional data may be retained for several years as mandated by financial regulations. You may request deletion of your information, and we will comply unless retention is required by law.

You have the right to access your personal data and request corrections if any information is incorrect or incomplete. You may withdraw consent for certain types of data processing, although doing so may prevent you from using some or all of the Platform's services. You may also request that we delete your personal information when legally permissible. For all such requests or grievances, you may contact our designated Data Protection Officer. We are committed to responding to all legitimate requests within a reasonable timeframe and in accordance with applicable law.

The Platform uses cookies and similar technologies to support essential functions such as authentication, security, user experience optimisation, and performance analytics. Cookies enable us to recognise your device, simplify login processes, detect unusual activity, and understand how users interact with various features. You may disable cookies through your browser or device settings; however, doing so may impact the functionality or performance of certain Platform features.

The Platform may contain links to external websites or services, including Volt and other partners. These third-party websites operate independently and have their own privacy policies, which we encourage you to review. We do not control or assume responsibility for their practices, data handling methods, or content.

1Fi is not intended for persons under the age of eighteen. We do not knowingly collect or process personal information of minors. If we become aware that a minor's information has been inadvertently collected, we will take steps to delete it promptly.

We may update this Privacy Policy periodically to reflect changes in legal requirements, business operations, or Platform features. Any changes will be posted with an updated "Last Updated" date. Continued use of the Platform after such updates constitutes your acceptance of the revised Policy.

For concerns, inquiries, or rights requests related to your personal information, you may contact the 1Fi Data Protection Officer at the following details: